Unified Communications
As opposed to investing in more hardware and software, Unified Communications as a Service (UCaaS) allows businesses to source their pbx & call center services from a single vendor. VoIP, video conferencing, and instant messaging are all examples of the types of communications services that can be easily acquired through UCaaS. Businesses pay per seat and no longer have to worry about permanent and long-term investments in hardware and software for calling. Unified communications integrate voice, video, and data services in one UCaaS platform available over the Internet. Employees are always in seamless contact because IP protocols recognize associated mobile and desktop devices regardless of location. Conventional private branch exchanges (PBX) are cumbersome, not easily moved, and take up a lot of space. The advent of VoIP telephone simplified this requirement, but still required the provision of a physical IP PBX.
Contact Center Solutions
Today’s contact centers strive to excel in customer service and utilize sophisticated CRM systems to provide agents with the best tools available. The infrastructure required for modern contact centers includes connectivity, call management and monitoring software, and CRM tools. The outsourcing through UCaaS ensures you have comprehensive communications services that are cost-effective, scalable, and offer staff access from anywhere and on any device.
Our contact center specialists provide top notch solutions to enhance contact center services. We also specialize in virtual contact centers that allow agents to be geographically dispersed anywhere in the world.
Give us a call at 949-465-0333 x1628 or email cindy@worldnetconsulting.com for a presentation on how we can reduce your communications costs through the use of UCaaS.