Worldnet Technology Solutions

Convergence Is Cloud Computing

  • Why Worldnet
  • Solutions
    • Cloud Computing
    • SaaS
    • UCaaS
    • Connectivity
    • Cyber Security
    • Government Contracts
  • Services
    • Provider Services
    • Cost Management Services
    • Professional Services
  • Tools
    • Inventory Manager
  • Blogs
    • Blog
    • White Papers
  • About
    • About Us
    • Our Team
    • Testimonials
    • Our Partners
  • Contact

Beyond the Bill: Hidden Unified Communications Costs

April 25, 2016 by wccadmin

In an age when effective communications is a major key to business success, unified communications (UC) tools are taking those benefits to the next level. UC tools allow companies and employees to collaborate with clients and colleagues anywhere, using various devices and incorporating advanced services.

While a move to UC tools seems like an easy decision, there are costs to consider prior to deployment. The actual cash cost of purchasing hardware, software, and systems to facilitate UC is obvious. But there are other costs that are not as obvious or easy to spot during the deployment process.

Following are several examples of unexpected costs that might come up during a UC deployment or after a system has been implemented.

Employee Devices

Today’s business environment is increasingly mobile and less likely to be contained within the four walls of a physical office. Installing UC in an office environment where the endpoints are known and fixed is relatively simple. When remote or home-based employees are added to the equation, there may be increased costs associated with optimizing remote equipment to support collaboration.

In addition, employees are increasingly using their personal devices to conduct business in the office and in the field. Bring your own device (BYOD) situations can add to the number of endpoints that require UC tools and support, which can add complexity to a deployment and increase costs beyond expectations.

Network Optimization

UC tools bring a variety of cutting-edge services and capabilities that may be useless if the underlying network and infrastructure can’t support them. For example, many UC deployments focus on adding video capabilities that enhance collaboration. But videos require screens that can take up unanticipated space and demand bandwidth that may have to be reallocated.

Network management tools are typically needed to prioritize resources. UC tools have also caused an explosion in demand for storage and archiving resources, as companies often want to record UC sessions.

In some cases, the potential hidden costs associated with network upgrades and increased storage demands will prompt a company to explore the option of using a cloud-based service model for UC. This type of service model has its own set of costs to consider.

Analytics

There is hidden value in analyzing employee usage of UC tools to bolster productivity, but many companies fall short of capitalizing on these analytics benefits. Investment is needed in deploying the right analytics tools for those who can take the sometimes overwhelming volume of data and turn it into useful, actionable information.

Security

Protecting the company network and assets from cyber attacks keeps IT administrators up at night. The introduction of any new hardware, software, or tool to a network opens up new entry points for viruses and malware.

Home-based and remote employees often use public Internet, Wi-Fi, and mobile devices to access company networks. UC sessions also frequently extend to third party networks outside the company’s control. Many UC sessions involve Voice over Internet Protocol (VoIP) technology, which is considered vulnerable to cyber threats.

These vulnerabilities create costs, not only in the actual cost to fight cyber threats, but also those associated with potential data loss and system downtime that could occur with a cyber attack.

Balancing the Budget

UC tools generate actual and often unforeseen benefits, but come with the potential for unanticipated hard and soft costs. Understanding these potential hidden costs is key to absorbing them with minimal interruption to business process and less stress for IT departments. Contact Worldnet to learn how to avoid hidden UC costs.

Filed Under: Unified Communications Tagged With: analytics, BYOD, cost, Mobility, network, network optimization, security, UC, Unified Communications

Unified Communications: Making the Mobile Workforce Workable

December 15, 2015 by wccadmin

Millenials are now the single largest group in the American workforce – that’s more than 55 million working people who have never known a world without the Internet. As a group, they are ready and willing to work long, and even irregular, hours – but in exchange for that they expect a certain amount of freedom and mobility.

Employees want to be mobile, and companies can benefit from providing that ability. A robust and workable mobile workplace solution can be extremely complicated to set up and run, and there is great potential for less than stellar results. Unified communications (UC) is an integral piece of the mobile puzzle and can make all the difference in successful implementation.

Device Independence

One of the biggest weaknesses of non-UC mobile solutions is that they depend on devices that are often out of the control of IT. UC, by comparison, allows an employee on the go to securely access the communications system from almost any connected device.

Availability Indicators

One of the often under-appreciated features of a UC system is “presence” functionality. Ranging in complexity from simple, self-selected availability statuses to signals automatically calculated by the communications system itself, this function allows workers to determine the availability of anyone on the network and avoid interrupting them unnecessarily.

Seeing Is Believing

One of the major drawbacks of traditional telecommuting is that, no matter how much employees attempt to stay connected to the office, they tend to be left out of the loop from time to time. UC‘s robust video conferencing capabilities allow mobile employees to virtually present from any location.

Transparent Medium

With the ability to seamlessly switch between numerous communications channels at will, the medium no longer gets in the way of the message. Employees can jump from text, to voice, to video as the demands of the conversation dictate.

Find and Follow

Mobile employees tend not to follow the strict work/break schedules of their office-bound brethren. This can make it difficult to synchronize between mobile and non-mobile employees.

Find me/follow me functionality makes it possible for calls to a particular employee to be automatically routed to the device that employee is using, to bounce from device to device until a connection is made, or to be routed to another employee if the original recipient is unavailable.

The Internet made mobile work possible. UC is the missing puzzle piece that makes a mobile workforce workable.

Filed Under: Unified Communications Tagged With: IT, mobile devices, mobile workforce, telecommuting, UC, Unified Communications, Video Conferencing

Follow Us

We know the way.
Worldnet Technology Solutions .
  • Solutions
  • Services
  • Tools
  • In The News
  • About
  • Contact

Copyright © 2016 · Worldnet Technology Solutions ·

NW BOC