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Improve the Call Center with SIP Trunking

February 1, 2016 by wccadmin

Many call centers are discovering the benefits of Session Initiation Protocol (SIP) trunking for Internet phone systems. Through the use of SIP trunking and voice over Internet Protocol (VoIP), Public Switched Telephone Network (PSTN) technology is no longer necessary, thus making SIP trunking and VoIP more relevant in today’s call centers. In fact, PSTN technology is on its way out the door almost entirely, and SIP trunking is stepping in as the ideal replacement.

SIP trunking allows for the integration of multimedia technologies for various types of communication including voice, video, email, social media, and chat. With these solutions in place, businesses can communicate more effectively with customers and ensure their satisfaction. Unified communications (UC) has also helped increase productivity for many companies, and SIP trunking is one of the factors in its success.

There are a few specific benefits that come with SIP trunking telecom applications.

Increased Scalability

If businesses need to modify the scale of SIP trunking, they can do it simply without racking up costs. Changes made to SIP trunking services aren’t a hassle if an enterprise needs to accommodate for increased traffic and calls. Enterprises can take full advantage of their networks while experiencing higher voice quality in calls.

Unlike the quickly accumulated pricing that is seen with T1/PRI trunks, SIP trunking is priced per user or port, making it more scalable than those older models.

Reduced Overall Costs

Enterprises can find increased cost-effectiveness with SIP trunking as well. The reason for this is SIP trunking’s ability to combine data and voice, which helps reduce the collective price for these services.

Because of the lack of hardware, SIP trunking also allows remote alterations through providers, without the need for additional line cards and ports. The difference in the amount of time it takes to make these changes is hours versus days, increasing the overall efficiency of business operations. With lowered costs and higher speeds, companies can easily handle increased numbers of calls.

More International Reach

Another benefit to SIP trunking is the worldwide coverage it provides. Businesses can easily manage call centers from any location, which allows for more international staff and subsequently better communication with foreign customers. Enterprises can increase their overall spread by offering multilingual services, with native staff working with the company remotely.

Companies don’t have to limit themselves to local services when they can virtually expand their business anywhere in the world without concern for dangerously high expenses.

Call Centers that Actively Grow with the Company

The biggest difference between SIP trunking and outdated call center technology is its ultimate ability to accommodate for the expansion of a business. The lowered prices and increased scalability allow companies to grow without spending more than they have to in the long run, promoting profitability.

In the end, SIP trunking gives enterprises the ability to be as efficient as possible while improving the quality of customer communications.

Filed Under: SIP Trunking Tagged With: Communications, cost savings, international reach, profitability, PSTN, scalability, SIP trunking, VoIP

Embracing VoIP—4 Important Reasons to Go Proactive and Replace a Legacy Phone System

November 5, 2015 by wccadmin

shutterstock_107163128Legacy phone systems are still the predominant form of communication for many small to medium size businesses (SMBs). However, maintaining a dedicated phone system independent of other forms of advanced communication such as email and instant messaging is becoming increasingly difficult. And although many SMBs believe that moving to Voice over Internet Protocol (VoIP) will present a costly, laborious challenge, in actuality the opposite is often true.

Operating within tight budget constraints means that changes enacted within the business must be weighed and balanced for the value proposition generated. By understanding why it’s important to replace legacy phone systems now rather than later, companies can avoid increasing support costs and dwindling performance issues. Proactively switching to VoIP makes good business sense for SMBs for many reasons, but the following four are the most compelling.

An Altered Industry

From a telephony provider point of view, the transition to VoIP has already occurred. Maintaining legacy customers is important, but the costs associated with support services are progressively becoming prohibitive, which has generated many end-of-life announcements. SMBs that are hoping to rely on alternative legacy support for their phone systems will soon discover that the scarcity of technical expertise and parts availability will only increase, along with the costs of maintenance.

Vendor Incentives

Because of the costs involved with maintaining legacy phone systems, most vendors have a strong motivation to increase migration to VoIP, even for customers who have no current problems with their system. Moreover, current technology trends have generated greater competition among providers.
Businesses shouldn’t be surprised at an increase in special promotions and other incentives that are designed to make switching to VoIP appealing for legacy phone system customers. However, eventually these discounts will evaporate, so it’s wise to take advantage of vendor incentives while they last.

Operational Capacity

For many SMBs, current systems may be operational but are likely functioning at or beyond capacity, which creates business disruptions. Rather than prolonging the problem by trying to upgrade a legacy system that is rapidly becoming obsolete, this is the time to embrace the advantages available with new technology.

Planning for Future Growth

Companies that have already made the switch have typically done so because of cost considerations. By creating a strategic and comprehensive analysis concerning current networking and communication investments, transferring to VoIP often provides initial reduction ratios that contravene the carrying cost. In addition to long-term expense reductions, digital voice service also optimizes business performance, making it easier and faster to connect with suppliers and customers.

Even if a legacy phone system is working well, the best time to make the switch to VoIP is sooner rather than later. Because of changes in the industry, going proactive helps SMBs reduce the initial expense and avoid future costs incurred by legacy systems.

Filed Under: Phone, VoIP Tagged With: cost savings, legacy phone systems, phone, SMBs, telephony, VoIP

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