Many call centers are discovering the benefits of Session Initiation Protocol (SIP) trunking for Internet phone systems. Through the use of SIP trunking and voice over Internet Protocol (VoIP), Public Switched Telephone Network (PSTN) technology is no longer necessary, thus making SIP trunking and VoIP more relevant in today’s call centers. In fact, PSTN technology is on its way out the door almost entirely, and SIP trunking is stepping in as the ideal replacement.
SIP trunking allows for the integration of multimedia technologies for various types of communication including voice, video, email, social media, and chat. With these solutions in place, businesses can communicate more effectively with customers and ensure their satisfaction. Unified communications (UC) has also helped increase productivity for many companies, and SIP trunking is one of the factors in its success.
There are a few specific benefits that come with SIP trunking telecom applications.
Increased Scalability
If businesses need to modify the scale of SIP trunking, they can do it simply without racking up costs. Changes made to SIP trunking services aren’t a hassle if an enterprise needs to accommodate for increased traffic and calls. Enterprises can take full advantage of their networks while experiencing higher voice quality in calls.
Unlike the quickly accumulated pricing that is seen with T1/PRI trunks, SIP trunking is priced per user or port, making it more scalable than those older models.
Reduced Overall Costs
Enterprises can find increased cost-effectiveness with SIP trunking as well. The reason for this is SIP trunking’s ability to combine data and voice, which helps reduce the collective price for these services.
Because of the lack of hardware, SIP trunking also allows remote alterations through providers, without the need for additional line cards and ports. The difference in the amount of time it takes to make these changes is hours versus days, increasing the overall efficiency of business operations. With lowered costs and higher speeds, companies can easily handle increased numbers of calls.
More International Reach
Another benefit to SIP trunking is the worldwide coverage it provides. Businesses can easily manage call centers from any location, which allows for more international staff and subsequently better communication with foreign customers. Enterprises can increase their overall spread by offering multilingual services, with native staff working with the company remotely.
Companies don’t have to limit themselves to local services when they can virtually expand their business anywhere in the world without concern for dangerously high expenses.
Call Centers that Actively Grow with the Company
The biggest difference between SIP trunking and outdated call center technology is its ultimate ability to accommodate for the expansion of a business. The lowered prices and increased scalability allow companies to grow without spending more than they have to in the long run, promoting profitability.
In the end, SIP trunking gives enterprises the ability to be as efficient as possible while improving the quality of customer communications.
Legacy phone systems are still the predominant form of communication for many small to medium size businesses (SMBs). However, maintaining a dedicated phone system independent of other forms of advanced communication such as email and instant messaging is becoming increasingly difficult. And although many SMBs believe that moving to Voice over Internet Protocol (VoIP) will present a costly, laborious challenge, in actuality the opposite is often true.